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Complaint
Buchanan General Hospital is committed to providing quality patient care and a safe environment for our patients. We encourage any individual (patient, family, employee or physician) to share concerns regarding patient care, treatment, services or patient safety. If you have a concern, please let us know immediately so that our management staff can address your issue.
Please call or e-mail your complaints to our Public Relations Department:
Kemper Bausell – (276) 935-1199
Kemper.bausell@bgh.org
If you have a complaint about patient care and safety in the hospital, that the hospital has not addressed, you should contact the Hospital Administrator at (276) 935-1100. If your concerns cannot be resolved through the hospital, you are encouraged to contact the Joint Commission at 1/800-994-6610, or e-mail the complaint to complaint@jointcommission.org.
Please do not include, in e-mail to Buchanan General Hospital, any individually—identifiable health information (or, Protected Health Information) – see our Privacy Policy for details.
Unencrypted email is inherently insecure, and sending individually-identifiable health information via email may expose your personal information to interception, alteration, or destruction by unauthorized persons.
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