Patients & Visitors
Patient Focused Care
Buchanan General Hospital will be the primary provider of health care services for our community by utilizing both primary and affiliated services. BGH will provide those services by ensuring value through highly competent staff, certification, state of the art equipment and a culture of safety.
Buchanan General Hospital has provided high-quality medical care to the people of Buchanan County and the surrounding counties in Virginia, Kentucky and West Virginia. The 134-bed hospital is staffed with skilled physicians of various specialties, and employs over 300 dedicated support staff.
Joint Commission surveys for Buchanan General Hospital are unannounced. The purpose of the unannounced survey is to evaluate hospital compliance with the standards established by the Joint Commission. Based on the results, the Joint Commission will make a determination whether the hospital should be awarded accreditation, and if there are any conditions placed upon the accreditation status for the hospital.
The survey will focus on the issues most relevant to patient safety and quality of care. Anyone who feels that he or she has pertinent and valid information about such issues may request a public information interview with the Joint Commission surveyors at the time of the survey. Information received during the interview will be carefully evaluated to determine its relevance in the accreditation process. Your request must indicate the nature of your concern that will be presented at the interview. You should mail your request for an interview to the following address:
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission Organizations
One Renaissance Boulevard
Oakbrook Terrance, IL 60181
If you prefer to fax or e-mail your interview request and concern, you may do so by:
Fax: (630) 792-5636
You will be notified of the date, time and place of the meeting.