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Complaint

Buchanan General Hospital is committed to providing quality patient care and a safe environment for our patients. We encourage any individual (patient, family, employee or physician) to share concerns regarding patient care, treatment, services or patient safety. If you have a concern, please let us know immediately so that our management staff can address your issue.

Please call or e-mail your comments, concerns or suggestions to our Public Relations Department:

(276) 935-1400


If you have a complaint about patient care and safety in the hospital, that the hospital has not addressed, you should contact the Hospital Administrator at (276) 935-1100. If your concerns cannot be resolved through the hospital, you are encouraged to contact the Joint Commission at 1/800-994-6610, or e-mail the complaint to complaint@jointcommission.org.

Please do not include, in e-mail to Buchanan General Hospital, any individually-identifiable health information (or, Protected Health Information) - see our Privacy Policy for details.